Frequently Asked Questions (FAQ) – Chargerwale
1. What products do you offer at Chargerwale?
At Chargerwale, we specialize in a wide range of smartphones and accessories, ensuring top-notch quality, cutting-edge technology, and modern designs. We offer:
- Smartphones for men, women, and all ages.
- Mobile accessories such as chargers, earphones, and protective cases.
- Specially curated smartphones that provide a great balance of performance, features, and affordability.
2. How do I place an order on Chargerwale?
Placing an order is simple:
- Browse our collection of smartphones and accessories.
- Select the product(s) you want and choose the color and configuration (if applicable).
- Click on “Add to Cart”.
- Proceed to checkout, fill in your shipping details, and select your preferred payment method.
- Review your order and confirm the purchase, and we will handle the rest!
3. Do you offer free shipping?
Yes, Chargerwale provides free standard shipping on all orders within India.
4. Can I change my order after placing it?
Unfortunately, we cannot modify orders once placed. However, if your order hasn’t been shipped yet, please reach out to our customer support team, and we will assist you with any changes or cancellations.
5. How do I track my order?
Once your order has been shipped, we will send a tracking number to your email or via SMS. You can use this number to track the status of your package on our website or the courier’s tracking portal.
6. How can I return a product?
You can initiate a return request within 15 days of delivery. Visit our Returns Page and follow the instructions to start your return process.
7. What are the conditions for returning products?
- The product must be unused and in new condition.
- All original tags and packaging should be intact.
- Only products purchased directly from the Chargerwale online store are eligible for return.
8. How long does it take to process a refund?
Refunds may take up to 15 business days to reflect in your account, depending on your payment method. For COD orders, the processing time may vary depending on your bank’s policies.
9. How do I get a refund for my order?
- Prepaid Orders: Refunds will be credited back to your original payment method.
- COD Orders: You’ll need to provide your bank details when initiating the return request.
10. Do you offer international shipping?
Currently, we only ship within India.
11. What if I receive a damaged or incorrect product?
If your product arrives damaged or incorrect, please contact our support team immediately. We will arrange a return or exchange at no extra cost to you.
12. How can I contact Chargerwale for customer support?
You can reach us via:
- Customer Service Email: info.chargerwale@gmail.com
- Toll-Free Customer Service Number: +919725873362
- Customer Service Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
13. What payment methods do you accept?
We accept the following payment options:
- Cash on Delivery (COD)
- Credit/Debit Cards
- UPI Payments
- Net Banking
14. How do I know which size to choose?
For smartphones, we provide detailed specifications and size options. If you’re unsure, please reach out to our customer support team, and we’ll be happy to assist.
15. Is it safe to shop on Chargerwale?
Yes, shopping on Chargerwale is completely secure. We use advanced encryption technologies to ensure that your personal and payment information is protected.
16. Can I change the delivery address after placing an order?
If your order hasn’t been shipped yet, we may be able to update your delivery address. Please contact our customer support team immediately for assistance.
For further inquiries or assistance, feel free to contact our support team. We’re always happy to help!
Thank you for choosing Chargerwale!